Privacy & Security

Caterstar is fully committed to protecting your privacy. This document sets out how we use your information & the reasons why we require such information.

Cookies are text files placed on your computer by web sites that you visit. They contain information that identifies you and they are required so that the web site can create a link between you and the site. The creation of a cookie on your computer does not allow us to access other information, such as e-mail addresses. We may also use aggregate information and statistics for the purpose of monitoring web site usage.

We do not sell, trade or rent the information gathered via the web site and we will not disclose any such information to a third party without your prior consent unless we are compelled to do so by law.

Should you wish to alter any of the information you have provided to us, please contact us or write to us at Euro Business Park, New Road, Newhaven, BN9 0DR

By submitting your information you consent to the use of that information as set out in this statement. You should also be aware that the Internet is a not a secure medium and that information you provide may also be communicated to non-EU countries that do not have data protection legislation.

Terms & Conditions of Sale

1.   Definitions

In these conditions of sale:
a)  “The Company” means DSG Enterprises Ltd T/A Caterstar
b) ”The Customer” means any person, persons or company who receives a quotation, places an order or buys any goods from the Company and included the servants, agents or sub-contractors of any such person, persons or Company
c) “Goods” means any machine, equipment and other non-edible goods, which are supplied by the Company

2.   General

All quotations are made, orders accepted and sales effected subject to the following conditions and no alteration, modification or term inconsistent herewith shall have effect unless expressly accepted in writing by the Company

3.   Description

Illustrations & descriptions in our catalogue or documents accompanying quotations are correct in general detail. The Company, however, reserve the right to vary or modify the design specification or finish without notice unless written undertaking has been given to the contrary and provided that there is no material change in the basis function of the goods supplied

4.   Prices & Variations

Should any information or data supplied by the Customer to the Company prove to be incomplete or inaccurate in any respect, the Company reserves the right to make such amendments to the quotation as it in its absolute discretion sees fit or to cancel the quotation unless otherwise agreed in writing. Although the Company will endeavour to maintain the prices quoted, the Company reserves the right to invoice at prices ruling at date of despatch. All prices are exclusive of VAT, which will be charged as applicable. In respect of export sales, packing and FOB charges are extra at cost at the time of despatch.

5.   Title

Title in the goods supplied and/or installed shall not pass to the Customer until all sums due from the Customer to the Company however they shall have arisen shall be received in full. Until title passes the Company’s goods shall be stored in such a way that they are clearly the property of the Company. In the event of non payment on the due date, due to whatever reason or in the event of the commencement of bankruptcy or liquidation proceedings against the Customer, the Company shall have the right without giving notice and without incurring liability to enter into the Customer’s premises and to take possession of any goods supplied and/or installed by the Company of which the title has not passed to the Customer. This right shall be without prejudice to any other legal rights to remedies available to the Company.

6.   Payment Terms

Unless otherwise specified in the quotation all sums payable in respect of the goods to be supplied under the contract must be paid within 30 days from the date of the invoice. In the event that payment is not made within such period the Company reserves the right to charge interest at the rate of 1.5% compounding for each period of thirty days until payment is received in full. Trade credit account facilities are made available to the Customer only after a satisfactory period of trading on pro-forma basis and such decisions are entirely at the discretion of the Company. The Company reserves the right to deduct any outstanding debts from any payments received, even where these are for goods unconnected with outstanding amounts.

7.   Risk

The risk of loss or damage to the goods delivered under this contract shall pass to the Customer upon delivery to the Customer’s premises or any other address specified by the Customer. Delivery under this contract shall be deemed to have been effected upon the delivery vehicle reaching the delivery site. The unloading of the delivered goods from the vehicle and the movement and storage of the said goods shall be the responsibility and at the risk of the Customer.

8.   Delivery

All delivery dates quoted by the Company are estimates only. The Company will use all reasonable endeavours to adhere to any delivery dates quoted but shall not be bound to do so. In the event of the Customer not accepting delivery of the goods transported or for what ever reason the Company reserves the right to make a charge to cover the costs related to such non-acceptance and for the subsequent re-delivery of the said goods. Where delivery of goods is ex-works the property & risk passes to the Customer as soon as such goods are loaded on the transport taking the goods from the works.

9.   Damage/Loss - Transit & Return of Goods

The Customer or his Representative shall examine goods on arrival and any damage or loss entered on the Carrier’s Note, or the Carrier’s Note shall be signed to the effect that goods were received unexamined. In the event of any damage or loss, claims must be submitted by recorded delivery to the Company within three days from the receipt of the goods. Damaged goods must be made available for inspection. Under no circumstances shall:

a) Credit be given or goods replaced if used, or

b) The goods are returned to the Company without the prior consent of the Company. Such written consent shall not be deemed to be evidence of any agreement to cancel an order or an admission by the Company of any defects in the goods supplied. The Company reserves the right to make a handling charge of not less than 20% of the net invoice price in respect of any goods returned without its consent.

10.    Installation

Where erection, positioning and installation are part of the contract the Customer shall ensure that the site is clear and ready for the installation. Should the site not be ready as stipulated for such installation, the Company reserves the right to make a charge in respect of any costs incurred in being so prevented.

11.   Cancellation of Order

The Customer without the written consent of the Company cannot cancel any order accepted by the Company. The Company reserves the right upon such consent being given to levy a cancellation charge of not less than 20% to indemnify the Company for any loss whatsoever (including loss of profit) arising from the cancellation. Non-stock goods or special orders cannot be returned.

12.   Warranty

The Company will use reasonable endeavours to extend to the Customer the benefit of any guarantee, condition or warranty, which may have been granted to the Company by any manufacturer or supplier of the Goods and will take such steps as the Customer may reasonably require enforcing such rights. Warranty is provided by the Company for twelve months from date of invoice and applies to all mechanical & electronic parts such as motors, elements and controls. The warranty is invalidated if the Customer fails to strictly adhere to the operation & maintenance instructions or if a qualified engineer does not install the Goods or where non-genuine parts have been used or modifications made. The Company does not provide any warranty for degraded goods (B Grades) or second-hand equipment. The warranty is limited to the free replacement of spare parts only.  The warranty does not extend to malfunctions resulting from natural wear and tear or the result of mistreatment or mishandling or carriage charges. Perishable parts such as door seals, light bulbs and non-mechanical or electrical parts such as handles, feet & hinges are excluded from the warranty and will be provided entirely at the discretion of The Company. Defective parts must be returned to the Company by the Customer and at his own cost within thirty days from the supply of a new replacement part. 

13.   Force Majeure

The Company shall not be under any liability to the Customer if it is unable to carry out any provision of the Contract for any reason beyond its control including (without limiting the forgoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock out, strike or other action taken by employees in contemplation of furtherance of a dispute or owing to any inability to procure materials required for the performance of the Contract.

14.   Assignment

No assignment by the Customer of the Contract or any part thereof arising there from shall be permitted without the Company’s prior permission in writing.

15.   Waiver

The failure by the Company to enforce at any time or for any period any one or more of these conditions shall not be a waiver of them or of the right at any time subsequently to enforce all conditions hereof.

16.   Severability

The invalidity of the whole or any part of any of these conditions shall not affect the validity of the remaining part of that particular condition or the remainder of these conditions

17.   Jurisdiction

The Contract shall be governed by and construed in accordance with the laws of England and Wales.

18.   Specifications

All weights, measurements and specifications quoted by the Company are nominal and subject to manufacturing tolerances and therefore, exact conformity cannot be guaranteed.